Return & Refund Policy
Effective Date: [Insert Date]
1. Eligibility
- Customers must submit a written return or exchange request to [insert support email] within 7 calendar days of delivery.
- Items must be unworn, unaltered, and in original condition with all original certificates, invoices, packaging, and documentation.
- Returns may be refused if items show damage, wear, alteration, or tampering.
2. Shipping
- Free shipping is available for all orders above INR 5,000.
- International Free Express Shipping (4–7 days) is available for orders above INR 1,50,000 (~USD 1875).
- Once a return request is approved, the customer must ship the item back within 5 days using an insured, trackable courier.
- Return shipping and insurance costs are the responsibility of the customer.
- Risk of loss or damage during transit remains with the customer until the product is received and inspected by Ratanmandir.
3. Refunds
Upon satisfactory inspection, refunds will be issued to the original payment method within 7–10 business days after receipt.
Non-refundable charges include: original shipping fees, VAT/GST, customs duties, payment-gateway fees, and any additional laboratory certificates or special energization/pooja services requested by the customer.
4. Loose Gemstones & Rudraksha
Eligible loose gemstones or rudraksha will be refunded 100% of the invoice value (less the non-refundable charges) if all return conditions are met.
5. Custom Jewellery
Custom jewellery is not refundable. However, you may receive store credit of 75% of the paid amount. Contact Customer Care for details.
6. General
Ratanmandir reserves the right to reject any return that fails to meet these requirements or where fraud is suspected.
This policy is governed by the laws of India, with all disputes under the exclusive jurisdiction of the competent courts in Indore, Madhya Pradesh, India.
7. Important Notes
- Shipping charges, VAT, and duties are not refundable.
- Return shipment charges and insurance are at the customer’s cost.
- Payment gateway charges, if applicable, will not be refunded (e.g., Razorpay charges: 2.36% for Indian debit/credit cards/Net Banking; 4.72% for Amex).
